Ideally, I’m sure that we’d all like to have workplaces that are completely free of conflict.
We may have dreams of an organization full of people who get along all the time, always acting harmoniously.
But reality quickly reminds us that this is not possible. So the important question to ask is:
How do we handle conflict when it arises personally or between people we lead?
Do we ignore it? Do we feign niceties to create the façade of harmony? Do we aggressively defend our position? Do we allow our people to do the same?
Effective leaders who truly care about their people and achieving excellence take a different approach.
They embrace conflict…